Privacy Policy

1. Information We Collect

GOGUFI, S.L. ("Gufi", "we", "us", or "our") collects information you provide directly to us, such as when you create an account, use our services, make a purchase, request customer support, or communicate with us.

Personal Information

We may collect personal information, including but not limited to:

Name and surname
Email address
Phone number
Company name and VAT number
Billing and shipping address
Payment information (processed securely through our payment providers)
Business operational data you choose to input into our platform

Automatically Collected Information

When you use our services, we automatically collect certain information, including:

Log data (IP address, browser type, operating system)
Device information
Usage information and analytics
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Personalize and improve your experience
Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who perform services on our behalf
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
With your consent or at your direction
In connection with a merger, sale, or acquisition of all or a portion of our company

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection
Secure data centers with 24/7 monitoring

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restriction: Request limitation of processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to certain processing activities
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@gufi.es

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

GOGUFI, S.L.
Email: privacy@gufi.es

12. Data Protection Officer

For any privacy-related concerns, you can also contact our Data Protection Officer at dpo@gufi.es